Shipping policy

Thank you for shopping at Art by Jennifer F.

Order Processing Time: All orders are processed within 5 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Rates and Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout.

  • Standard Shipping: [Estimated delivery time]

  • Expedited Shipping: [Estimated delivery time]

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses: We ship to addresses within the United Kingdom. Shipping to P.O. boxes or APO/FPO addresses is not available.

Shipment confirmation & Order tracking: You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes: Art by Jennifer F is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damaged or Missing Deliveries

If your order arrives damaged, please contact Art by Jennifer F as soon as possible, providing your order number and photographs of the damage, the item and its packaging where available.

If your order has not arrived within the expected delivery timeframe, please contact me with your order number so I can investigate.

I will liaise with the delivery provider or fulfilment partner as appropriate and work with you to arrange a suitable resolution, which may include a replacement or refund depending on the circumstances and your statutory rights.

You will not be expected to pursue a claim with the courier yourself. Nothing in this policy affects your statutory consumer rights.

Please contact us at hello@artbyjenniferf.com for any questions related to shipping.